WORK EXPERIENCE

Apple - Irvine, CA

Specialist November 2023 - Present

• Provided exceptional customer service by identifying customer needs and offering tailored solutions.
• Demonstrated expertise in Apple products and services, and conducting personalized sessions to educate.
• Resolved technical and customer service issues efficiently, applying critical and problem-solving strategies.

Immigration Law Offices of Hadley Bajramovic - Riverside, CA April 2023 - July 2023

Immigration Law Court Department Intern

• Work with the courts department to review case files for upcoming court hearings.
• Organized case files in accordance to their respective immigration purposes.

California 39th District Congressman Mark Takano - Riverside, CA January 2023 - March 2023

Congressional Office Intern

• Collaborate with legal staff to research and draft memos on various legislative topics.
• Attend congressional hearings and briefings to gather information for legislative projects.
• Assist in constituent communication by drafting letters and answering phone calls.

Council on American-Islamic Relations (CAIR) - Orange County, CA Fall 2022-Winter 2022

Programs and Policy Intern

• Conducted legal research on cases related to civil rights and discrimination.
• Drafted policy statements and provided input for legislative advocacy efforts.
• Assisted in organizing and executing community events and outreach efforts